Privacy Policy

Introduction

This Privacy Policy describes how Taichi Official (7002438091) and its affiliates (collectively "Taichi Official, we, our, us") collect, use, share, protect or otherwise process your information/personal data through our Platform. Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India and your personal data will primarily be stored and processed in India.

Collection of Information

We collect your personal data when you use our Platform, services or otherwise interact with us during the course of our relationship. Some of the information that we may collect includes but is not limited to:

* Collected with explicit consent for specific features

Usage of Information

We use personal data to:

• Provide the services you request
• Assist sellers and business partners in handling and fulfilling orders
• Enhance customer experience
• Resolve disputes and troubleshoot problems
• Inform you about online and offline offers, products, services, and updates
• Customize your experience
• Detect and protect us against error, fraud and other criminal activity
• Enforce our terms and conditions
• Conduct marketing research, analysis and surveys

Sharing of Information

We may share your personal data internally within our group entities, our other corporate entities, and affiliates to provide you access to the services and products offered by them. We may disclose personal data to third parties such as:

• Sellers and business partners
• Third party service providers including logistics partners
• Prepaid payment instrument issuers
• Third-party reward programs
• Payment processors
• Government agencies or law enforcement (when required by law)

Security Precautions

To protect your personal data from unauthorised access or disclosure, loss or misuse we adopt reasonable security practices and procedures. Once your information is in our possession or whenever you access your account information, we adhere to our security guidelines to protect it against unauthorised access and offer the use of a secure server.

However, the transmission of information is not completely secure for reasons beyond our control. By using the Platform, the users accept the security implications of data transmission over the internet.

Data Deletion and Retention

You have an option to delete your account by visiting your profile and settings on our Platform. You may also write to us to assist you with these requests. We may in event of any pending grievance, claims, pending shipments or any other services we may refuse or delay deletion of the account.

We retain your personal data information for a period no longer than is required for the purpose for which it was collected or as required under any applicable law. However, we may retain data related to you if we believe it may be necessary to prevent fraud or future abuse or for other legitimate purposes.

Your Rights

You may access, rectify, and update your personal data directly through the functionalities provided on the Platform.

Consent and Withdrawal

By visiting our Platform or by providing your information, you consent to the collection, use, storage, disclosure and otherwise processing of your information on the Platform in accordance with this Privacy Policy.

You have an option to withdraw your consent that you have already provided by writing to the Grievance Officer. Please mention "Withdrawal of consent for processing personal data" in your subject line. We may verify such requests before acting on your request.